Privacy Policy
This Privacy Policy outlines how TradieHubAU handles personal information.
Opening Australia-wide
TradieHubAU is opening Australia-wide; our first customers and jobs are in South East Melbourne and outer south-east Melbourne. Confirm payment status through the in-app job record and payment statement shown for your specific job.
Who we are and how to contact us
TradieHubAU is operated by Jayden William Maurice Tohu (ABN 32 336 460 474), Australia. For any privacy question or request, contact support@tradiehubau.com.
Collection of Information
We collect basic profile data (display name, role, suburb), contact details (email, phone), job content and messages, payment and payout records, and verification documents (licences, ABNs) submitted for admin review. Limited technical data is collected for reliability — see Reliability Diagnostics below.
Use and Disclosure
Details are used to support job coordination, messaging, and protected payment workflows. Contact details are shown to the job participants only after the job records the secure payment as funded. We use this information to provide the service, connect jobs and tradies, run protected payments, support safety and verification, resolve disputes, and keep the platform reliable.
Who we share it with
We use service providers to run the platform, including Supabase (database and authentication hosting), Cloudflare (content delivery and security), Stripe (payment processing and payouts), Resend (transactional email), Google Firebase (push notifications) and Cloudflare Turnstile (bot protection). Service providers may process data on servers located outside Australia. Only the information each workflow needs is shared — participants see contact details only from funding onward.
Retention
Account data is kept until a verified deletion request (see the Account Deletion page). Payment and ledger records are retained as required for accounting and to preserve dispute integrity. Reliability diagnostics are kept for a maximum of 30 days.
Access and correction
You can request access to, or correction of, the personal information we hold about you by contacting support@tradiehubau.com. We respond within a reasonable period, and most profile details can be corrected directly in the app.
Complaints
If you have a privacy concern, contact support@tradiehubau.com first — we aim to resolve concerns directly. If you are not satisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Document Storage
Verification files (such as government IDs) are stored in secure private storage buckets, accessible only to the owner and authorised admins.
Data Protection
Only submit information you are comfortable providing as part of using the platform. Avoid submitting highly confidential business or financial information.
Reliability Diagnostics
To keep the platform reliable, we may record limited technical error data from your browser when a page fails to load. This data includes only the page template, a safe release label, a random per-session identifier, your browser type, and coarse timestamps. It never includes your name, email, messages, job or payment details, or any personal content, and no tracking cookies are used. Records are kept for a maximum of 30 days and are accessible only to authorised staff.