Protected Payments
See how TradieHubAU uses protected-payment workflow states to help customers and tradies complete jobs with clearer records, proof, and dispute support.
Opening Australia-wide
TradieHubAU is opening Australia-wide; our first customers and jobs are in South East Melbourne and outer south-east Melbourne. Confirm payment status through the in-app job record and payment statement shown for your specific job.
How funding is recorded
After a quote is accepted, payment can be recorded as funded on the job. The payment is then held until completion. Customer approval or an admin dispute outcome records the payment release or refund.
Review window and automatic release
The customer has 72 hours to review completion proof. If they don't respond and there is no open dispute case, the payout release starts automatically; live bank transfers settle once the transfer with the payment provider completes. A dispute opened before the window passes pauses the automatic release and moves the job to admin review.
Payment status in your job
Protected payments are tracked in the job record: funded, held until completion, then released or refunded following the review window or a dispute outcome. Check the payment status shown in the app and your payment statement to confirm what has been recorded for your job.
Before funding
Customers should confirm the quote, scope, timing, and tradie details before completing a payment. Use the payment status shown in the app and your payment statement to confirm what has been transferred for the job.
If something goes wrong
Use the completion review and dispute flow where available. A disputed job cannot be approved through the normal completion path and requires admin review.