Contact Support
Support is handled manually so issues can be reviewed carefully.
Opening Australia-wide
TradieHubAU is opening Australia-wide; our first customers and jobs are in South East Melbourne and outer south-east Melbourne. Confirm payment status through the in-app job record and payment statement shown for your specific job.
How to get help
TradieHubAU runs a real support inbox. Email support at support@tradiehubau.com and a person on our side will read it and review your issue carefully.
Availability and response target: we monitor this inbox on business days (Monday to Friday, Melbourne time) and aim to reply within 1 business day. Issues that need investigation — payments, disputes, verification — may take longer; we will keep you posted.
The on-site chat helper is automated. It answers common questions immediately, on this device, but it cannot see your account, and using it does not open a case with our team. It points to the same public help pages you are reading, so nothing you tell it is shared with staff.
Getting the right person faster: put your job reference (from the job page) and a one-line subject in the email. Payment and dispute matters are handled through the job's dispute process (customers can raise a dispute while the job is under review), and privacy requests are covered on the Privacy page (we aim to respond within 30 days).
Email support at support@tradiehubau.comOpen a support case in your accountsupport@tradiehubau.com
Include the job reference and a plain-English summary of the issue. Never send passwords or sensitive identity documents.
What support can review
Support can help triage account access, job, messaging, verification, protected payment, completion, and dispute-flow issues.
Safety concerns
Stop using the platform flow if you feel unsafe. Contact emergency services for immediate danger; support is not an emergency response service.
Privacy when asking for help
Share only what is needed to identify the issue. Never send account passwords, full payment details, or verification documents through an unapproved support channel.